F.A.Q.
Frequently asked questions
Frequently asked questions
You can contact pp velour through email at INFO@PPVELOUR.COMOr by telephone:
+37065052011 +37060444129
You can find our products at:Pramonės pr. 14, LT- 51189, Kaunas Or at the shopping area “URMAS” green gallery 9th shop.
You can return items that don’t have embroidered initials.The returned items must be unworn, in undamaged packaging, and with original labels.The items must be returned with the original invoice.If you paid for your purchase via bank transfer or during the pick-up, the money will be returned to the bank account specified in the return act.Based on the laws of the republic of lithuania, buyers can not return clothing that has been custom-made.
You can return the order within 14 days of receiving it.
To receive the return address, please contact us via email at info@ppvelour.com.
If you received a wrong order or the packaging was damaged, please contact us via email at info@ppvelour.com. In the email, please include an image of the wrong or damaged product and provide your order number.The seller has a right to change the incorrect product (not the right size, small damage, wrong initials) in 10 days.
Customers are responsible for any third-party fees, such as customs of transit countries, calculated import, or other taxes. We are not responsible for any delays related to import or customs charges.
Refunds are usually made within 14 days.
If you can’t find the correct size, it is not a problem! Since all of our products are handmade and we want your customers to find clothing items that fit them perfectly, we can always offer exclusive sizes made according to your measurements.
All you have to do is contact us with your measurements, and we’ll take care of everything else.
Of course. We often create tracksuits according to individual measurements.If you wish to order a tracksuit made by individual measurements, please contact us via the phone number provided above. You also can describe the changes you want in the comment area after you add desired tracksuit to the cart.In most cases, customers don’t need to pay additionally for this service.
Simple but proper care can ensure the longevity of veleur tracksuits. We recommend washing tracksuits at 30 degrees, inside out. Moreover, we strongly recommend not drying it in a tumble dryer.